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Appointments
Book or cancel an appointment at our GP surgery.
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Chaperones
All patients are entitled to have a chaperone present for any appointment, examination or procedure where they feel one is required. This chaperone may be a family member or friend. You may prefer a formal chaperone to be present.
If you need help with your appointment? Please tell us:
- If there is a specific doctor, nurse or healthcare professional that you would prefer to see/speak to.
- If you would prefer to consult with the doctor, nurse or healthcare professional in person or by phone.
- If you need an interpreter.
- If you have any other access or communication needs.
Urgent appointments for today or tomorrow
If your symptoms require same-day treatment, you can request a same-day callback from our Duty Team (Monday to Friday, 8am to 6:30pm, excluding Bank Holidays). Our same-day callback list opens from 8am every day.
If the team decide they need to see you face-to-face, they will arrange a time for you to come in that day.
We also have Urgent appointments made available to book within 48 hours. These can be telephone calls or face-to-face appointments, depending on your needs.
Ways to book
- Telephone: 0117 9623406
- Visit the surgery and speak with a Care Navigator
Extended Access
We also have extended access available. See our Out of Hours information.
Book a Routine Appointment
Please be advised that our GPs have 10 minutes per appointment and only one problem can be discussed per appointment, so if you have multiple things you wish to discuss, you will need to book multiple appointments.
Routine appointments are pre-bookable up to 4 weeks in advance. They can be telephone, face-to-face or video appointments.
If you have a long-term condition (such as Diabetes or Asthma), you will be invited for an annual review in your birthday month.
Ways to book
- Telephone: 0117 9623406
- Download the NHS App
- Visit the surgery
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Please be aware that our GPs will always call to assess the home visit request first.
If you need a home visit, you can help us by calling reception before 11am.
Telephone: 0117 9623406
If you are housebound and need an appointment, the doctor where necessary will do a home visit. The doctor will phone you first to understand what the problem is.
The doctor may ask for the patient to be brought to the surgery so that its full facilities are available for tests and treatment. It is not possible to request a specific doctor for a home visit.
Change or cancel an appointment
Important
Please remember that there may be a shortage of appointments and when you fail to attend, you have prevented someone else from being seen in your place. On average, 230 appointments are missed each month.
Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA). Repeated failure to attend booked appointments is a significant waste of NHS resources.
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Replying ‘CANCEL’ to the text reminders that are sent 1 and 3 days prior to your appointment.
- Phone us on 0117 9623406
- Using our contact us form. Please don’t use this form if your appointment is on the same day, as it may not be received in time.
Out of hours
Enhanced Access
We offer Enhanced Access, which enables patients to pre-book evenings, early mornings and some Saturdays. Enhanced Access also helps us to provide some additional on the day capacity within core hours during busy periods such as Easter and Christmas.
Please contact reception to arrange an appointment.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
If you need help with your appointment?
Please tell us:
- If there is a specific doctor, nurse or healthcare professional that you would prefer to see/speak to.
- If you would prefer to consult with the doctor, nurse or healthcare professional in person or by phone.
- If you need an interpreter.
- If you have any other access or communication needs.